Technical support

We have a Help section and a FAQ with some detailed technical help and answers to some of the most frequently asked questions. Please have a look.

If you need to contact support, please write to:

To be able to help you faster, please include the following information in your email:

1. Include your username or email that you signed up with.
2. Let us know if you are on a Mac or PC, or what mobile device you are using.
3. Tell us where you are on the website and what you are trying to do.
4. Describe what happens.
5. Are you getting any error messages? If so, what do they say?


Questions about your account or payment

Please include your account details, the email address that you first sign up with and/or the Paypal transacion ID from the receipt you received when you first signed up, so we can confirm your subscription and account details.

Send your email to:


Guest suggestions and other issues

For anything else, write to: We try to get back to everyone.