Help Section

See the FAQ below or choose your computer / operating system or device in the menu on the left to get more help on how to stream, download or use an app.


FAQ
Frequently asked questions


 1. Can you help me to stream or download the audio files?
 2. How do I signup / Where do I go to subscribe?
 3. How do I subscribe with my credit card only and skip signing up for a PayPal account?
 4. I've lost my password, how can I retrieve it?
 5. How do I login/logout?
 6. Why do I have to login a second time if I want to access my account?
 7. Do you have a help section with all your known issues?
 8. Where is the news / headlines?
 9. Why is my membership expiration date set way in the future?
10. How do I renew a subscription?
11. I created an account on redicemembers.com but the PayPal payment failed - How do I add a subscription?
12. How do I subscribe to the RSS podcast feed?
13. I can't access the mp3 or mp4 files in the RSS feed(s) from my browser or feed reader, why?
14. When I use the search function, why am I not getting any search results?
15. What is the song you played at the end of a radio program?
16. What is theme music that opens each radio program
17. Are you compatible with iPods, iPads and iPhones?
18. Are you compatible with Android phones?
19. Can you assist me with technical issues?
20. Can you help me with a problem with PayPal?
21. How do I cancel my subscription?
22. I can't use the player, what can I do?
23. Why the name Red Ice?
24. When I login, why does it say "username and password will be sent in an insecure manner" / "Your password will be sent unencrypted"?
25. Are you compatible with Kindle Fire HD?
26. Why doesn't iTunes ask me for my username & password?
27. Do you accept prepaid gift cards?


 1. Q: Can you help me to stream or download the audio files?

A: Yes, for detailed help on how to listen, stream or download go here.


 2. Q: How do I signup / Where do I go to subscribe?

A: Go to the signup page and follow the instructions.

You can use the "Offline Payment" option and use regular snail mail to pay cash if you want to avoiding using PayPal to subscribe.

See question and answer below for more information regarding how to avoid signing up for a PayPal account when subscribing.


 3. Q: How do I subscribe with my credit card only and skip signing up for a PayPal account?

A: From the signup page, choose any option except the recurring subscription option, since you must have a PayPal account for this option. Once you're redirected to PayPal, make sure you click into "Don't have a PayPal account?" as in this image:

Click to expand


Please be observant, you might also land on this page when you're first redicrected to PayPal. It will look like the image below, from this page (which is the correct one) you can enter your details and credit card information:

Click to expand


For a step by step detailed instruction how to signup with your credit card only and skip signing up for a PayPal account go here.


 4. Q: I've lost my password, how can I retrieve it?

A: Go to My account. Under the "Lost password?" tab on the right, type in your email address, click "Get password" and follow the instructions in the email. (You have to enter the email address you have connected to your account).


 5. Q: How do I login/logout?

A: Click into any program on redicemembers.com and you're asked to login (if you're not already). Simply close your browser or browser tab to logout.

Are you having a difficult time to login? Go to our login help page and follow the instructions.


 6. Q: Why do I have to login a second time if I want to access my account?

A: As a security meassure we ask you to login again if you want to access your account to make edits or add/renew subscriptions.


 7. Q: Do you have a help section with all your known issues?

A: Yes, please go here for an overview page.


 8. Q: Where are the news headlines?

A: You will find our news section on redicecreations.com, as usual. The members website redicemembers.com holds all our prduced content but no news. The members website is very similar in design, but if you find it difficult to destinguish between the sites, look at the URL and the title of the site "Red Ice Members" is titled clearly at the top for the members website and "Red Ice Creations" and "Red Ice Radio" for redicecreations.com

From redicecreations.com click on "members" in the menu from any page and you'll be redirected to redicemembers.com. From the members website you can click the Red Ice logo button to the top right and you will get back to redicecreations.com with the news. You can bookmark both sites. It couldn't be easier!

If you still find it confusing, we recommend that you subscribe to the RSS feed(s) on redicemembers.com to get the news and radio programs come directley to your computer or mobile device, it's a great way to get notified when new programs and headlines are posted.


 9. Q: Why is my membership expiration date set way in the future?

A: If you subscribed when we had our old members section on redicecreations.com you have been imported to our new system on the new website. We assigned an expiration date far into the future so that we can garantee recurring subscriptions to remain active without unexpected termination. If you originally signed up for a recurring subscription, it will continue until you cancel. If you signed up for a one time payment, we won't and can't charge you for more than the period you originally sign up for (3 months, 6 months, 9 months, 1 year or 2 years).

The quick answer is: don't pay any attention to the expiration date - it's not accurate - but we want to be clear that it will not cause any problems or affect the functionality of your membership. When your subscription ends you will, just as usual, receive an email with more information and a link where you can go to signup again on the new members system.


 10. Q: How do I renew a subscription?

A: If your subscription has run out your account is still in our system. At anytime you can return to www.redicemembers.com and login to "My Account" with your existing login details. From there, you can add/renew your subscription. Follow the instructions, complete your payment and you will have full access again. (Refer to your original email from Red Ice Members with your registration details).


 11. Q: I created an account on redicemembers.com but the PayPal payment failed - How do I add a subscription?

A: If you created an account but your payment failed or your PayPal session timed out before you completed your payment, you can login to "My Account" on redicemembers.com with the login details you enterd during the signup process. From there, you can add a subscription. Follow the instructions, complete your payment and you will get access.


 12. Q: How do I subscribe to the RSS podcast feed?

A: That depends on what RSS feed reading software you use. From the RSS feed page you can click into the feed with your browser and subscribe. If you use feed reading software, like iTunes, you can copy the address/URL of each feed and paste it into your program. All radio programs are sorted by year, as well as a feed for the 50 latest programs. There is also a feed for the TV episodes and the extra material.

For further help and a detailed description of the RSS podcast feeds go here.


 13. Q: I can't access the mp3 or mp4 files in the RSS feed(s) from my browser or feed reader, why?

A: Make sure you go to www.redicemembers.com click into any program to login. After you've logged in, you can access the files in any of the feeds. With iTunes and other feed readers, you'll be prompted to login.


 14. Q: When I use the search function, why am I not getting any search results?

A: Make sure you have the correct spelling of the topic or name you looking for. Usually, fewer words or a first or last name yields more results.


 15. Q: What is the song you played at the end of a radio program?

A: Under "music" on the radio program pages, you will find artist, title and a link with more information about the music.


 16. Q: What is theme music that opens each radio program?

A: We change introduction theme to the radio program almost every year. This year, 2013 we use a piece of music made by Henrik Palmgren. It's the new original Red Ice Radio theme. The voice samples or dialogue you hear in the background is from the movie "Meetings with Remarkable Men" directed by Peter Brook. The movie is based on the book of the same name by Russian mystic, G. I. Gurdjieff. The movie shows the difficult yet rewarding and interesting experience of a seeker that is looking for a deeper meaning to life.

 17. Q: Are you compatible with iPods, iPads and iPhones?

A: Yes, redicemembers.com has been tested and confirmed to function with the latest iPhones and iPads. You can sign up for a membership and listen to the radio programs without any problem. You can also watch any of the video content in the TV and Extra archives if you open the mp4 video links under "Download". Mp4 links are available on all TV and Extra program pages.

Downloading files to you computer and later transferring them to your iPod is not a problem. You can also stream any of the content in our RSS feeds to your iPhone or iPad. You can use the Downcast app for extra easy access to our RSS feed and in this way download the files to your device. You can find more information about Downcast on this page (scroll down to Downcast).

There is one known issue:

When you log in, make sure that your iPhone or iPad doesn't auto capitalize any of the letters in your username or password. It's important that you enter your exact username and password, refer to the confirmation email with your account login details. There could also be an auto spell function on your device that might change your username or password. You can disable this in your settings.

For more information and help using iTunes go here.
For more information and help using iPhone go here.
For more information and help using iPad go here.
For more help on how to stream or download go here.
For more information and help using RSS feeds go here.


 18. Q: Are you compatible with Android phones?

A: Yes, redicemembers.com has been tested and confirmed to function with Android phones. For more information go here


 19. Q: Can you assist me with technical issues?

A: Issues that directly relate to the functionality of the website is something we can help you with. Go to our contact page and send us an email with as much details as you can provide. Let us know exactly where on the website you go (provide links and screenshots if you can). Tell us what happens and describe your problem in detail.

For detailed help on how to listen, stream or download go here.


 20. Q: Can you help me with a problem with PayPal?

A: We have some common PayPal issues and tips on this page.


 21. Q: How do I cancel my subscription?

A: You only need to cancel your subscription if you signed up for a recurring subscription, the other options will not auto renew.

To cancel your recurring subscription:
Click into "My account," log in, click on the "Payments history" tab, click on "Cancel Subscription" and follow the cancellation instructions once you're redirected to PayPal


You can also cancel your subscription via PayPal directly:

  • Log in to Your PayPal account
  • Click "My profile" in the top menu at right
  • Click "My money"
  • Click "Update" in the "My preapproved payments" section
  • Click on "Red Ice Creations"
  • Click "Cancel" and follow the instructions

  • Cancelling your subscription will immediately stop all future scheduled payments for your subscription to Red Ice Members.

    You can also refer to cancellation instructions in the receipt that you received from PayPal when you first signed up.


     22. Q: I can't use the player, what can I do?

    A: Whether you're on a PC or Mac or whatever browser you use, it's very important that you install the latest version of Adobe Flash. If you have any kind of issue with the player, for example if you can't see it at all, it's not working or when you click play, it doesn't start - then the most plausible fix is that you don't have flash installed or not the latest version. Get Adobe Flash here.


     23. Q: Why the name Red Ice?

    A: The idea for Red Ice was first formed in 2000-2001. In the begining the website was a video, graphics and music project but quickly grew into a persuit of all things authentic, real and true. The name Red Ice has a lot of different symbolic meanings. Red Ice represents hot and cold, red and blue, north and south, non-physical and physical, basically two opposites. Not from a Marxist dialectic point of view, but from a perspective of creation. "Red" has nothing to do with the political association the color holds today. (No one "owns" the color red and we've decided to take it back). Red Ice has everything to do with the scandinavian background of the founder. The Norse creation myth tells how everything in the world came into existence in the gap between fire and ice. This is the essence of the name. Red represents heat, urgency and speed - short-term. Ice represents cold, patience and slowed down - long-term. Creation takes place in the right zone between these two powerful forces. A perfect balance between these two extremes creates the conditions for life and consequently it's in this very environment that our spirit can come into the physical world. This is the "Creations" part of our name. The heat of the sun and the coldness of space, we wouldn't be here if one overpowered the other.


     24. Q: When I login, why does it say "username and password will be sent in an insecure manner" / "You password will be sent unencrypted"?

    A: The username and password is being sent over HTTP and not HTTPS (secure communication). Thatís why the "unencrypted" or "insecure" message appears in certain browsers as you log in. It basically means that your username and password is being sent ďas isĒ and not in an encrypted manner. The majority of the communication online is not secure (HTTP), although an increasing amount of website are switching to secure (HTTPS).

    If you are concerned with security, until we've aquired a SSL Certificates, make sure you use a unique password for redicemembers.com, one that you donít use anywhere else online for other accounts. You can edit your password under "My account" / "Edit Profile."

    All monetary transactions are handled through PayPal who use HTTPS (secure communication). We do not store any of your PayPal information on our servers so when you sign up or adding/renew your subscription your data is secure with PayPal's service.


     25. Q: Are you compatible with Kindle Fire HD?

    A: Yes, the site has been tested and confirmed to function 100% with Kindle Fire HD. Downloading files to you computer and transfering them to your tablet is not a problem either.

    For more information specific about help for Kindle Fire HD tablets go here.


     26. Q: Why doesn't iTunes ask me for my username & password?

    A: A bug in the new iTunes software is preventing some listeners from accessing the password protected RSS feed(s) when using iTunes. If you are experiencing this problem please check out our iTunes page for a solution here.

     27. Q: Do you accept prepaid gift cards?

    A: Yes, through PayPal you can use a prepaid gift card. More info here.

    Keep in mind the following:

    1. When you are signing up you can't use the recurring option (the top option we have on our sign up page.) Choose a one time payment.

    2. If you have issues read how to resolve the address issue with the prepaid gift card. Since Red Ice is an international merchant (from a USA perspective) an address is needed. Resolve issue by regestering your address with the card issuer. See the fourth question: "I'm using a prepaid gift card, and I'm getting a declined message" at link for more information.